Cookie Policy

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, improve efficiency, and provide reporting information to site owners.

In addition to cookies, we may use similar technologies such as web beacons, pixel tags, local storage, and session storage to collect information about your interactions with our platform.

We use cookies and similar technologies for the following purposes:

• Authentication — Keep you logged in securely across sessions
• Security — Detect and prevent fraudulent logins and CSRF attacks
• Preferences — Remember your platform settings, language, and layout choices
• Analytics — Understand how users navigate the platform and which features are used most
• Performance — Monitor and diagnose latency issues and errors
• Support — Enable our live chat and support ticket system to function correctly

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as secure login, session management, and CSRF protection. You cannot opt out of essential cookies.

Functional Cookies

Functional cookies allow us to remember your preferences and personalise your experience — such as your language setting, dashboard layout, and notification preferences. Disabling these will not prevent you from using the platform, but certain preferences will be reset on each visit.

Analytics Cookies

We use analytics cookies to collect aggregated data about how users interact with the platform. This helps us understand which pages are most visited, where users drop off, and how to improve the experience. No personally identifiable information is included in analytics data.

Performance Cookies

Performance cookies help us measure page load times, API response speeds, and identify slow or broken functionality. They are used purely for operational monitoring.

Cookie Reference Table

Some features of our platform involve third-party services that may set their own cookies. These services have their own privacy policies governing cookie use:

• Google Analytics — Usage analytics and behaviour tracking (analytics.google.com/privacy)
• Intercom — Customer support live chat and in-app messaging
• Stripe — Payment processing and fraud prevention
• Datadog — Performance monitoring and error reporting

We do not control third-party cookies and recommend reviewing each provider's privacy policy for details on how they handle your data.

You can control and manage cookies in several ways. Please note that disabling certain cookies may affect the functionality of the platform.

Browser Settings

Most modern browsers allow you to view, block, or delete cookies. Here's how to manage cookies in popular browsers:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search and services → Cookies

Cookie Consent Manager

When you first visit ClaimAssist AI, our Cookie Consent banner allows you to accept or reject non-essential cookies. You can update your preferences at any time by clicking the "Cookie Settings" link in the footer.

Some browsers offer a "Do Not Track" (DNT) signal. ClaimAssist AI currently responds to DNT signals by disabling all non-essential cookies for users who have enabled this browser setting.

We will continue to monitor industry standards around DNT and update our implementation as standards evolve.

We may update this Cookie Policy from time to time to reflect changes in our technology, legal requirements, or business practices. When we make significant changes, we will:

• Update the 'Last Updated' date at the top of this page
• Display a prominent notice on the platform for 30 days following the change
• Re-request your consent for any new categories of non-essential cookies

If you have any questions about our use of cookies or this policy, please contact our Privacy team: